|Enrolment Steps||Fee (s) Payable||Student Task||Purpose||College Response|
|Step 1||Not Applicable at this stage||Student will read marketing information from Course Flyer (s) and the college staff.||The student will assess the marketing materials whether the course, college and country are suitable for the student. This is a critical step and students are advised to discuss marketing information with their superiors, college staff and / or parent/guardians.
Student will also read Student Handbook that contains comprehensive information for students. The College staff will individual email Student Handbook to the potential student during recruitment ensuring that it is read and understood.
|The College will provide further information (in addition to student handbook, marketing flyer, if the agent is involved) if required by the student.|
|Step 2||Student will also fill Enrolment Form.||College will assess whether all documents are submitted by student as per Enrolment Form Document Checklist.||Documents submitted (mistakes, errors by student on Enrolment Form) if further clarity is required.|
|Step 3||Pre-enrolment survey AND Oral Interview (in person, or SKYPE)||It is a pre-enrolment assessment that will allow the college to know more information about the student (i.e., course credits, English level, student expectations,course suitability tostudents, students’ prior experience, student support requirements, computer literacy etc.||The College will assess students’ responses to Enrolment Form, Pre-enrolment survey and Oral Interview to ascertain whether: The College and its courses are suitable for students, the student has required prior skills and knowledge to undertake and complete the course within COE timeframe, support needs, English levels, computer literacy, student expectations and obligations.|
|Step 4||No fees are acceptable prior to the student agreeing to the College Offer and conditions byway of signing.||The College either provides the student the Student offer & Written Agreement Or Offer Rejection Letter.||If the student meets all admission requirements, the College will send a formal student offer with written Contract outlining detailed conditions, policies and procedures, fees and refunds. A student will be Entering into a FORMAL Agreement with the College at this stage.
Alternatively, if the Student did not meet the admission requirements the College will send an Offer Rejection Letter outlining reasons.
|The College will check whether the student has signed Course Acceptance appropriately and every page of the document. College may seek further clarification whether the student understood the conditions.|
|Step 5||Student pays 1″ Fees instalment required for eCoE.||Electronic Confirmation of enrolment (eCOE) is issued and the College asks whether the student needs any more information.||The student receives the eCoE outlining course, fees paid and payable) from college. The student checks information on the eCoE for accuracy.||The College ascertains whether the student has paid and received the eCoE.|
|Step 6||Further fees are only payable if the student needs additional service from the college (e.g., airport pick up, accommodation arrangement etc.)||Applies for ASustralian Student Visa||The College responds to the student with fees and invoice if the student has requested additional services (e.g., airport pick up, accommodation arrangement etc.)||The College helps the in in any inftudentorm provid g ation about studying in Australia.|
|Step 7(This step applies) only if the Student Visa is Refused)||Refund of pre-paid (e.g., 1″Fees instalment) as per the Student Written Agreement is the visa is refused||Student fills the Refund application form||The College responds to the student with refund details as per the written contract.||The College refunds the money as per its refund policy outlined in the Student offer & Course Acceptance Agreement.|
|Step 8||Student ar rives in Australia and attends the College Orientation||The College takes the Add’ Orientation l Program services are provded to the student the student has requested any.||The College orientation is a great way in getting to know the College staff and facilities and course curriculum and information about buses, time tables, trains etc.|